Helpcenter
Questions & Answers
Preliminary Insolvency
FreeVenture GmbH (Vanever Camper Rental) has filed for insolvency.
Operations will cease on Sunday, August 16, 2026. Vehicles that have been booked can no longer be picked up after this date.
You probably have a lot of questions. Here you’ll find all the answers we can currently provide.
Everything you need to know
Questions & Answers
No matter if you are still planning you trip or if you are already on the road - here you find answers for camper rental & more.
Renting a camper van
Our camper vans and equipment
Instructions and assistance for problems during your trip
Everything about our Camper Sale
Your Vanever booking
Booking Adjustments
Have you already booked with us? That's awesome! Customize your booking: Change the period, add equipment or upgrade your insurance - it's easy peasy. Simply enter your booking number and you will receive a link to adjust your booking in your mailbox.
Call me maybe
Our customer support
If you still need answers or have specific questions about your booking, you can reach us personally by phone (weekdays from 9 a.m. to 5 p.m.; on Saturdays, support is available only for technical support) or contact form.
By the way: You can also easily customise your booking yourself.
Come in, we are open
Opening hours
Our customer service answers all your questions about our models and booking.
Monday to Saturday
9 am to 5 pm
Contact form
What's on your mind? We look forward to hearing from you and will get back to you as soon as possible.
Want to adjust your booking? Here you can make changes!